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Frequently Asked Questions

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General Inquiries

The innovative HelloSmile PAP formula is enriched with vitamins and minerals that make your teeth stronger and whiter.

The PAP formula contains three active ingredients that protect and whiten teeth.

1. Phthalimidoperoxycaproic acid (PAP) is an active tooth whitening agent. PAP reacts exclusively with stains on teeth without releasing free radicals, which are the main cause of tooth sensitivity, gum irritation, and demineralization.

2. Potassium nitrate is a mineral that protects the tooth nerve. It does not only act superficially but penetrates deep into the tooth and through the soft dentin layer to provide nerves with lasting protection against pain and sensitivity.

3. Hydroxyapatite is the main component of teeth. The HelloSmile PAP formula contains hydroxyapatite obtained through a synthetic process that replaces minerals, restoring damaged parts of the enamel. Regular use strengthens the protective layer of the teeth.

Carefully selected ingredients are suitable for use even with sensitive teeth and gums.

The improved HelloSmile formula does not contain hydrogen peroxide. Bearing in mind the consequences caused by peroxide as the main tooth whitening agent, we have carefully created a formula that is suitable for sensitive teeth and gums.

The HelloSmile formula contains vitamins in the form of aloe vera leaf extract, chamomile flower extract, and pomegranate seed extract, as well as safe active ingredients such as PAP, hydroxyapatite, and potassium nitrate, which make teeth stronger and whiter.

Your teeth deserve to be healthy above all, and only then beautiful.

Clinical studies have proven that the improved PAP formula is not only safe to use, but also
contains ingredients proven to improve tooth strength and alleviate existing sensitivity.

Bearing in mind the consequences caused by hydrogen or carbamide peroxide as a tooth whitening agent, we carefully developed a formula enriched with vitamins and minerals that make teeth stronger and whiter.

The quality and mission we believe in are evidenced by the approval of the Ministry of Health of the Republic of Serbia.

Our PAP formula has been clinically proven not to cause tooth and gum sensitivity. Potassium nitrate, a powerful desensitizing agent, prevents the occurrence of tooth and gum sensitivity. During whitening, PAP acts exclusively on tooth stains without damaging the protective layers of the teeth, thus excluding irritation and demineralization of the teeth.

A noticeable difference is visible after 1-4 days, depending on the current whiteness of your teeth. It has been clinically proven that the improved HelloSmile pen has such an effect on your teeth that it can whiten them by up to eight shades.

The HelloSmile pen contains 2ml of gel, which is enough for 25-30 applications. The gel should be applied in a thin layer only. It is enough to turn the mechanism once or twice, and the amount of gel that appears on the brush will be sufficient for one treatment.

The LED device is practically eternal with proper maintenance and use. It features a convenient magnetic charger and a long-lasting battery. Simply attach it to the adapter, and after two hours of charging, the device will be ready for the next 7 treatments.

HelloSmile activated charcoal Black Edition is not a substitute for regular dental hygiene.

The 100% natural powder formula is enriched with nutrients that clean teeth of plaque and impurities, slowing down the formation of bacteria. In addition to these benefits, activated charcoal effectively whitens teeth, providing a longer-lasting whitening effect.

Use after regular dental hygiene.

We do not recommend using the HelloSmile pen and LED device during pregnancy for preventative reasons, while Activated charcoal, due to its 100% natural composition, is an absolutely safe product for tooth care and whitening during pregnancy.

During lactation, we advise consulting with your doctor before using the HelloSmile pen and LED device.

We do not recommend using HelloSmile products if you have braces due to the gel's inability to penetrate under the brackets.

You can start using Hello Smile products after your braces are removed.

HelloSmile products are intended for natural and vital teeth, and in that case, we guarantee whitening results.

The improved PAP formula has proven very effective for a large number of our users with
artificial teeth, either full or partial, and the results are the maintenance of the shine and whiteness of artificial teeth.

Usage

Our peroxide-free pen is very easy to use. It activates by removing the cap, then twisting the mechanism at the bottom until the gel appears on the brush. And of course, brush your teeth before use. It's recommended to wipe your teeth with a tissue to ensure they are completely dry. Afterward, apply a thin layer of gel to all teeth and keep your lips apart for 1-2 minutes so the gel doesn't slide off. If this method is problematic for you, try relaxing your lips and breathing through your teeth for a few minutes to help the gel dry faster. Do not eat or drink anything for 20 minutes, and then simply rinse your mouth with water.

Repeat the treatment for 14 consecutive days, then take a 7-day break, and you can repeat the treatment.

1. Brush your teeth before use

2. Apply a thin layer of gel to all teeth

3. Activate the device and hold it in your mouth for 16 minutes

4. Rinse your mouth and the device with water

Repeat the treatment for 14 consecutive days, then take a 7-day break, and you can repeat the treatment.

1. Brush your teeth

2. Wet the toothbrush with water, then dip the toothbrush into activated charcoal and brush your teeth with gentle circular motions

3. Leave the charcoal on your teeth for 3 minutes to allow it enough time to bind to surface stains on the teeth

4. Rinse your mouth thoroughly with water, then carefully clean any remaining charcoal between your teeth with dental floss

5. Repeat the procedure every evening after regular dental hygiene, and for optimal results, a minimum of 3 times a week

Use HelloSmile products once a day.

Excess saliva during treatment is completely normal and will not affect the outcome of the whitening process at all. If excessive salivation bothers you, feel free to spit it out into the sink.

If you swallow a small amount of the formula during treatment, don't worry, all ingredients are absolutely safe.

Payment

You can place an order through our online store, social networks, or by phone.

You can pay for your order:

1. Cash on delivery (when the courier delivers the package to your address) in your local currency in the following countries: Serbia, Montenegro, Bosnia and Herzegovina, Croatia, and Slovenia.

2. Credit cards worldwide

Prices on the website are in euros. For customers in the Republic of Serbia, prices are converted to Serbian dinars at the middle exchange rate of the National Bank of Serbia on the day the package is shipped.

Shipping costs for SRB are €3.00, MNE €3.63, BiH €4.10, CRO €5.50, and for the rest of the world, delivery is €8.00

Delivery

Serbia

The guaranteed delivery time from the moment of order is 24 hours if you order on a weekday before 4 PM. If you order on a weekday after 4 PM, the delivery time is 48 hours. All orders received on Saturday and Sunday will be sent on Monday and delivered on Tuesday. The courier will call you before delivering the package to your home address.

Croatia, Bosnia and Herzegovina, and Montenegro

The guaranteed delivery time is 1 to 3 business days. You will be notified regarding package delivery.

Rest of the world

Delivery time is 10-15 days.

Didn't find an answer? Do you need help?

We have a solution. Simply contact us and someone from our team will get back to you within 48 hours.

or call us:

+381 69 444 98 78